I build tools that make it easier to run great restaurant websites. But not every restaurant has the same needs. I aim to help you meet the needs of your restaurant with timely, friendly support that will help you make the most of my tools.
But you may need more help than I’m able to provide. When that’s the case I’ll give you honest advice on where else you can go to accomplish your goals.
Let’s break that down.
What kind of things do I help with?
I am happy to help you learn how to use any of my plugins and themes. That means I’ll help explain how to set them up and what configuration options are available so that you can use them effectively.
In some cases, I’m also able to provide very basic customization help. This includes simple tips on using CSS to customize the style, or help figuring out simple template modifications.
However, if you need to make significant customizations to your theme, or if you want features in the plugins that aren’t provided out-of-the-box, I won’t be able to build those for you.
Why not? Because I can’t afford it. The time I spend on after-sales support represents the most significant cost for my business once a theme or plugin is developed. By setting clear limits on the kind of support I provide, I’m able to spend more time investing in product development and maintenance.
If you need more help than I’m able to provide, I’ll often refer you to codeable.io, a web service that matches small-scale customization projects with qualified freelancers at reasonable rates.
And if you’re a developer yourself, I’ll happily advise you on the best way to extend my plugins through the actions and filters I’ve made available.
How quickly do I respond to your requests?
I try to answer all enquiries about my products within 24-48 hours. If you submit during normal working hours in the UK, I’ll often get back to you within a few hours.
But not always.
Theme of the Crop is just me. I’m the one that builds the plugins and themes. I’m also the one that replies to your email if you have any questions.
And I take holidays. Even when I’m on holiday, I’m usually able to respond to all support requests from my paying customers within 48 hours. But occasionally I’m unable to do so. At least once a year I go on a long hike where I’m unable to access the internet for a week or so.
So this is what honest, helpful support means to me.
I’ll give you the best support I’m able to provide as quickly as I can. But I’m not a point of contact for every problem that might crop up with your website 24 hours a day, 7 days a week, 365 days a year.
I encourage you to have an experienced developer or a trusted web host you can call when an urgent problem arises on your website. If you don’t have one, you should check out WP Site Care. Of all the WordPress site maintenance services, I would trust them first to manage your website.